Return & Refund Policy
Effective Date: January 1, 2026
Thank you for shopping with Deal On Filters. Customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through dealonfilters.com.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, the item must:
- Be returned within 30 days of delivery.
- Be unused and uninstalled.
- Be returned in its original packaging, including all accessories and documentation (if applicable).
- Be in resalable condition.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Returns that do not meet these requirements may not qualify for a refund.
2. Non-Returnable Items
For safety and hygiene reasons, the following items are generally not eligible for return:
- Water filters that have been installed or used.
- Products damaged due to misuse, improper installation, or normal wear.
- Items returned without original packaging when required for resale.
- Products marked as Final Sale or Non-Returnable at the time of purchase.
- Gift cards (if offered).
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
3. How to Request a Return
To begin a return, please contact our Customer Support team before sending any product back.
Please include:
- Your order number
- Your name
- The email address used for your order
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once your request is reviewed, we will provide return instructions, including the appropriate return address.
Returns sent without prior authorization may experience processing delays or may not be accepted.
4. Return Shipping Costs
Unless the return is the result of our error, customers are responsible for return shipping costs.
If you received:
- A damaged product
- A defective product
- An incorrect product
we will provide instructions for resolving the issue, which may include a prepaid return label or another appropriate solution.
We recommend using a shipping service that provides tracking, as Deal On Filters cannot guarantee receipt of items lost during return transit.
5. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Refunds are issued to the original payment method.
- Refunds are generally processed within 5–10 business days after approval.
- Financial institutions may require additional processing time before the refund appears on your statement.
Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging, if applicable
After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy.
7. Compatibility Returns
Clearonix products sold by Deal On Filters are compatible replacement refrigerator water filters.
Customers are responsible for reviewing the compatibility information provided on each product page before purchasing.
If you believe you ordered the wrong compatible filter, please contact our Customer Support team. We will review your request and, if eligible, assist you with a return or exchange under this policy.
8. Exchanges
We do not offer direct product exchanges.
If you require a different model or product, we recommend requesting a return (if eligible) and placing a new order for the correct item.
This helps ensure the fastest processing and availability.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not entered processing may be canceled for a full refund.
Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process, if eligible.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment method.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact our Customer Support team.
11. Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.
Many issues can be resolved quickly through our Customer Support team.
If a chargeback is initiated, we may provide the payment processor with documentation including:
- Order details
- Shipment tracking information
- Delivery confirmation
- Customer communications
to assist in resolving the dispute.
12. Limitation of This Policy
This Return & Refund Policy applies only to purchases made directly through dealonfilters.com.
Products purchased through third-party marketplaces or retailers are subject to the return policies of those sellers.
13. Changes to This Policy
We may update this Return & Refund Policy from time to time.
Any changes become effective upon publication on this website.
The version posted on this page applies to purchases made after its effective date.
14. Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us.
Deal On Filters
Operated by Signature Stitch LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@dealonfilters.com
Phone: +1 (929) 597-8400
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)